Service level agreements

Website packages

Our SLAs include all the necessary maintenance and security updates for your website to ensure it runs efficiently, PLUS an agreed response time for any technical site issues (excluding user error) that may occur within the year.

Bronze

£ 450 per year

Site issues resolved within 12 hours
2 maintenance updates*

Silver

£ 750 per year

Site issues resolved within 6 hours
4 maintenance updates*

Gold

£ 1,850 per year

Site issues resolved within 3 hours
12 maintenance updates*

Your plan begins when payment is received and will be valid for twelve months. Please get in touch with us if you wish to pay monthly or via BACS.

*Prices exclude VAT, additional functionality, and third-party plugin or service costs where relevant. The number of maintenance updates listed per package is indicative only. Updates depend on factors such as the size of the website and the number of add-ons used, and are applied as required to ensure your site remains secure and stable.

Please note that if you do not opt for one of our service level agreement packages, then our terms of service and support are:

£150 to investigate any issue, plus an hourly charge of £90 to resolve the problem.

Site issues are usually resolved within 48 hours. All fees must be paid in advance of each stage. Prices shown exclude VAT, additional functionality and third-party costs for plugins or subscription services where relevant.

Want to make design or development changes to your website to keep it fresh and effective, or are you simply in need of ad-hoc support?

You can pre-purchase blocks of time for convenience, speed and to benefit from a reduced hourly rate.